Digital healthcare solutions are transforming patient access to medical care, making it essential to integrate healthcare with accessibility. Building accessible healthcare solutions promises to offer quality care as a universal right, not a privilege. However, this journey is filled with challenges that demand expertise and action. 

As patients grow more technologically adept, their demands for a seamless healthcare journey are changing. Traditional services alone are no longer enough – the new expectation is equitable digital access to healthcare. 

A recent study revealed that a significant 56% of patients desire enhanced digital options to manage their care. This underscores the pressing need for professionals involved in constructing healthcare’s digital infrastructure to take decisive action.

How can the healthcare sector move beyond limited, one-size-fits-all approaches to care? How can professionals working on digital healthcare solutions build inclusive digital platforms, such as telehealth and online doctor services, with accessibility at the core?  

This blog will explore the advantages of the digital healthcare sector,  shedding light on 5 key strategies that can enable the healthcare industry to anchor every decision with accessibility in mind.

What Is Digital Healthcare?

Digital healthcare refers to the use of information and communication technologies (ICT) to enhance and streamline healthcare delivery. It covers a broad range of tools and services designed to improve patient care, healthcare system efficiency, and public health.

Here are some key components of digital healthcare:

Electronic Health Records (EHRs)

EHRs digitize patient health information, making it easier for healthcare providers to track a patient’s medical history, treatments, and health outcomes. This can improve care coordination, enhance decision-making, and reduce errors.


This involves the remote delivery of healthcare services and clinical information through digital platforms. It allows patients to consult with healthcare professionals from the comfort of their own homes, which is especially beneficial for individuals living in remote areas or with mobility limitations.

Online doctors

Online doctors are  integral components of the digital healthcare revolution, transforming access to medical services by providing personalized, real-time consultation and care, irrespective of geographical barriers or physical mobility constraints.


Mobile health or mHealth uses mobile devices, such as smartphones and wearables, to deliver health services and information. This can include fitness and wellness apps, medication reminders, remote patient monitoring, and more.

Health Informatics

This field involves the use of data analytics and big data to inform healthcare decisions. By analyzing large sets of health data, providers can identify trends, improve patient care, and even predict outbreaks.

AI in Healthcare

Artificial intelligence and machine learning algorithms can support healthcare in numerous ways, such as predicting disease, personalizing treatments, automating administrative tasks, and powering clinical decision support systems.

While digital healthcare technologies can improve the healthcare market’s delivery of care, it can also overlook considerations around accessibility, exacerbating barriers to using digital health technologies effectively. Let’s look at examples of how telehealth solutions can become more inclusive.

Telehealth Solutions and Digital Accessibility

As telehealth platforms continue to evolve, the importance of integrating digital accessibility into their design and operation becomes increasingly evident. Here are a few ways that we can bring accessibility into healthcare to reach as many people:

1. Conformity with Web Content Accessibility Guidelines (WCAG)

To ensure telehealth solutions are accessible, providers will need to adhere to universally accepted accessibility guidelines, such as WCAG. This includes providing text alternatives for non-text content, captions and other alternatives for multimedia, content that can be presented in different ways without losing information, and content that is easier for users to see and hear.

2. Interface and Design Considerations

Telehealth solutions should be designed with user-friendly interfaces that are simple and intuitive, taking into account the varied needs of users. This includes clear and large fonts, high-contrast colors, and easy-to-navigate menus. Some platforms also allow for personalization, where users can adjust the settings to meet their individual needs.

3. Assistive Technology Compatibility

Ensure your telehealth platforms are designed to be compatible with various assistive technologies. This can include screen readers for the visually impaired, speech recognition software for those unable to use a mouse or keyboard, and compatibility with hearing aids or cochlear implants for the hard of hearing.

4. Accessible Content

Medical information is often complex, and telehealth providers should strive to ensure content is easy to understand. This can mean using plain language, offering information in multiple languages, or providing content in various formats such as video or audio, in addition to text.  Create a usable and accessible website for patients in line with compliance accessibility guidelines to ensure equal access for all patients.

5. Digital Literacy Support

Providers often offer support and training to help users navigate their telehealth platforms, addressing potential barriers posed by limited digital literacy. This can include user manuals, video tutorials, and dedicated helpline support.

While these are important steps towards ensuring digital accessibility, it’s critical to continuously test and receive feedback from diverse users, including those with disabilities, to make improvements and ensure the platforms meet people’s needs.

Discover the top strategies to provide inclusive patient care in the healthcare industry.

An Era of Accessibility for the Healthcare Sector 

To maintain a competitive edge, healthcare systems need to prioritize patients in their digital evolution, aiming to deliver an all-encompassing digital experience. A top-tier platform should not just provide convenience for patients, but also reduce friction and create seamless user experiences. By allocating resources to the right digital infrastructure, the healthcare sector can amplify patient satisfaction and engagement, enhancing efficiency while opening a digital front door that is open for all. 

UserWay: Making Healthcare Inclusive

UserWay’s AI-powered solutions can support the healthcare sector to  foster inclusivity and accessibility. Many healthcare providers are already benefiting from UserWay’s suite of accessibility tools and are transforming the healthcare experience for all individuals, regardless of their abilities or limitations. With these digital innovations, you can break down barriers that patients experience and ensure that everyone can access healthcare information and services. Join us in creating a truly inclusive healthcare environment for all individuals.


What does digital healthcare entail and why is it important?

Digital healthcare utilizes technologies like telemedicine, mobile health, and AI to improve patient care and system efficiency.

How can telehealth solutions ensure digital accessibility?

Telehealth can foster accessibility by adhering to WCAG guidelines, creating user-friendly designs, and offering compatibility with assistive technologies.

How can AI-powered solutions like UserWay contribute to inclusive healthcare?

UserWay’s AI-powered tools aid in creating an inclusive healthcare environment by enabling accessible information and services for all individuals.