UserWay's Privacy Policy

This Privacy Policy applies to the UserWay software, code, widget, plugin, associated services and website located at, its sub-domains and any associated web-based and mobile applications (collectively, "UserWay") and that are the property of UserWay or its parent company.

UserWay is a Privacy by Design accessibility service. We take great care to avoid storing information on our users, as their privacy is our priority. As a result, we are proud to be COPPA, FERPA, HIPAA, GDPR and ADA compliant. This compliance ensures that every industry, including government & public sector, education, hospitality, banking & financial, healthcare, consumer & retail, IT & security and more, can benefit from providing their users with the most powerful accessibility tools available.

Note: UserWay does not collect any personally identifiable information about end-users (users visiting websites that host the UserWay accessibility widget), such information is invisible to UserWay and therefore cannot be provided to any third parties, even under duress.

This section of our Privacy Policy tells you what information we use, collect or disclose to third parties. UserWay collects limited information about website owners and may, certain situations and very selectively, disclose such information to third parties, when absolutely necessary, and as described in the Privacy Policy below.

This Privacy Policy addresses two kinds of information: (1) Personal Information; and (2) Anonymous Information.

Limited personal information (contact information) is collected during the signup process for a widget, when applying for access to UserWay APIs or when paying for UserWay services. This information may identify a website owner as an individual or a company, and may include first name, last name, email address and telephone number.

1. What Information We Collect

UserWay makes every effort to minimize the data it collects.UserWay collects website owners' contact Information as follows: website owner's first name, last name and email address.

UserWay collects limited anonymous info as follows: metrics on the number of times the widget or its individual features were activated on a website. For sites that customize widget color, language, size, position, icon type, etc., UserWay stores those widget UI preferences too.

2. How We Use Website Owner Information

UserWay uses website owner contact and anonymous information internally to understand their needs and provide better service and support, in particular:

  • Internal record keeping: to establish and update user accounts.
  • Answering questions: to respond to queries sent to us.
  • Improving or expanding UserWay's accessibility content and offerings, including software and services.
  • Promotion: should you choose to accept, we may periodically send promotional emails about UserWay's new products or features, special offers or other information.
  • UserWay analyzes data about widget loads and usage to improve the UserWay accessibility product in order to better tailor it to end users' needs.

3. Who We Disclose Website Owner Information to

UserWay discloses website owner personal and anonymous information as follows:

  • UserWay securely discloses transaction information to a third party payment provider for the purpose of processing payments and for fraud prevention purposes.
  • To respond to inquiries from law enforcement or to defend our rights or the rights of others.

4. Third Party Software and Services

Use of UserWay may involve third party software and services.

5. Security

UserWay is committed to ensuring that any information that is collected remains secure. In order to prevent unauthorized access or disclosure UserWay has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online. UserWay uses industry standard SSL (secure socket layer) encryption to transfer private personal information.

Only UserWay's software and services are publicly accessible, no additional ports are opened in our system other than as required and any information stored in our databases is not publicly accessible and exists only on our internal network.

6. Updates

UserWay reserves the right, at its sole discretion, to change or modify or to add or remove portions of the Privacy Policy at any time ("Updates"). You will be deemed to have accepted any Update by continuing to use UserWay.

7. Contact Us

If you have questions or comments about the Privacy Policy or UserWay's data collection in general, please send us an email at or contact us by mail:

UserWay Inc.
1007 N. Orange St., 10th Floor
Wilmington, DE 19801

October 2021