Question 1

Who needs an accessibility audit?

Accepted Answer

Everybody. Not everyone can budget for a full manual audit, and we understand that. We also offer micro-audits, automated tools including AI, and what’s called Human-in-the-Loop tools that can help scan and partially remediate sites, whether or not they will be manually audited. But, for large sites, for any company or organization that wants to be up to the standards that mean excellence (and the ability to bid for government or education contracts), or for people who just want their websites to serve all users, a manual audit is ideal. And, audits can help businesses avoid lawsuits, which are becoming more and more of a concern for organizations of all sizes.

Question 2

Who performs an accessibility audit?

Accepted Answer

A manual accessibility audit can be done by someone who is an accessibility expert. This same individual may also be a person with disabilities. Alternatively, more than one person may participate in the process. What’s important about the auditor is that they: Fully grasp the big-picture ideas about what accessibility means, have an excellent understanding of how that plays out in real life, can explain what’s problematic about your site or app, can describe in clear and accurate detail how to fix your accessibility issues. If you were wondering, our auditors are all of the above. We think they’re pretty terrific.

Question 3

What is the ADA law in reference to an accessibility audit?

Accepted Answer

A manually performed WCAG-based accessibility audit is a test that’s done live by a real person. The resulting report tells you where the accessibility obstacles and pitfalls are in your site or app, including example code snippets, and how to address them. An accessibility audit report will tell you: What and where the problems (or violations) are. How to go through and fix (or remediate) each one. The tests performed are based on the WCAG, which was formatted originally as an independent effort of the W3C, partly based on the ADA as well as other accessibility laws and guidelines around the world. If you’re not fully familiar with the WCAG, it is a set of non-governmental guidelines intended to inform two groups of people (who may overlap): Site admins, site owners, developers, and designers; Site visitors, with or without disabilities. It describes situations in which design, formatting or coding choices are either helpful or harmful to persons with disabilities, for example blindness, low vision or color-blindness, or deafness. It outlines suggestions for how to make every site, app, or other digital asset easier to use and navigate, so that everyone can access all the services offered online, whether it’s updating a driver’s license or ordering a pizza with all the toppings. Nobody should miss out on those things, and there are laws in place to make sure they don’t. To briefly spell out the abbreviations: WCAG stands for Web Content Accessibility Guidelines, published by The World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI). ADA refers to the Americans with Disabilities Act, which includes accessibility standards that apply to places of public accommodation, commercial facilities, and government facilities. While these standards were originally written to refer to physical accessibility accommodations, they now also include digital assets and access. That is, accessibility is now a requirement for websites, applications, and other digital items such as kiosks and more.

Question 4

Is an accessibility audit a legal requirement?

Accepted Answer

Accessibility laws (such as the ADA, or the Unruh Civil Rights Act - CA) do not compel businesses to conduct accessibility audits. However, as interpreted by some courts, these laws do mandate that websites be accessible. An audit is one of the available tools to achieve accessibility, and it is considered by many to be one of the best such tools. If a business is sued, the complainant will request injunctive relief, which frequently includes an accessibility plan. As part of the request for an accessibility plan, an audit may be specified. These cases often settle, and in settlement agreements, an accessibility plan is frequently required, which can in many instances include an audit.

Question 5

How do I run an accessibility audit on my website?

Accepted Answer

That’s not something the average or even advanced user can do. It does require an accessibility expert, usually an accessibility auditor. However, it is possible to perform automated scans and even some automated or Human-in-the-Loop remediation. That can be done with UserWay tools such as our scanner and widget. With that said, the results cannot be as comprehensive as those of a manually performed audit.

Question 6

How long does auditing take?

Accepted Answer

The short answer: usually between 14 to 30 business days. We’ll give you a more specific estimate after checking what you need (your “scope”). The longer answer: it depends on several factors, including the amount and complexity of the pages being audited. Scheduling your audit earlier is always helpful, to be sure your audit will be ready in plenty of time.