Question 1

What’s the difference between the free and paid versions of the widget?

Accepted Answer

The free widget does give your website some level of accessibility through user-triggered remediations. However, it does not have some many other remediations. For example, it doesn’t have a screen reader or smart contrast. It also misses the AI components, such as alt tags for images and fixes for broken links, which allow screen readers to successfully navigate the website.

Question 2

How does the widget affect page loading speed?

Accepted Answer

The widget itself is only 23 kilobytes and it’s placed right before the closing body tag of the HTML code, which means that it’s the last thing to load on the page.

Question 3

How does the widget affect the user experience?

Accepted Answer

In the first few loads, it will try to generate all the image alt text. But it will not affect the page loading speed or user experience. It's small and your users won't notice any difference.

Question 4

What’s the difference between the free and paid versions of the widget?

Accepted Answer

The free widget does give your website some level of accessibility through user-triggered remediations. However, it does not have some many other remediations. For example, it doesn’t have a screen reader or smart contrast. It also misses the AI components, such as alt tags for images and fixes for broken links, which allow screen readers to successfully navigate the website.

Question 5

How does the widget affect page loading speed?

Accepted Answer

The widget itself is only 23 kilobytes and it’s placed right before the closing body tag of the HTML code, which means that it’s the last thing to load on the page.

Question 6

How does the widget affect the user experience?

Accepted Answer

In the first few loads, it will try to generate all the image alt text. But it will not affect the page loading speed or user experience. It's small and your users won't notice any difference.

Question 7

What can I expect from the accessibility monitor?

Accepted Answer

The UserWay accessibility monitor features real-time scanning and monitoring to identify issues related to digital accessibility. It will take a screenshot of each potential violation and give you detailed recommendations for fixing the issue at the code level. The scanner prioritizes site-wide and template-level issues to help you roll out accessibility more efficiently.

Question 8

How much does the accessibility monitor cost?

Accepted Answer

The cost of an accessibility monitor will depend on the number of pages on your page. For a small website with up to 100 pages, the cost is $990/year, while the cost is $10,990 for a website with 1,500 pages.

Question 9

Are there any free accessibility monitor tools available?

Accepted Answer

Yes, you may try UserWay’s accessibility monitor to scan one page per month free of charge.

Question 10

How much does an accessibility audit cost?

Accepted Answer

The cost of an accessibility audit can vary according to the scope of the audit and the type of website being audited.

Question 11

What factors can impact the cost of an accessibility audit?

Accepted Answer

The most significant factors that affect the cost of an accessibility audit are the number of pages on the website and the type of elements to be audited. An audit of a standard website of up to 10 pages costs significantly less than an audit of an ecommerce site of up to 50 pages and more complicated elements.

Question 12

Are there any free accessibility audit tools available?

Accepted Answer

There are a few free accessibility audit tools available, including the WCAG 2.0 AA Report, Accessibility Checker, and UserWay’s Contrast Checker. These tools can help you identify potential accessibility issues. However, a full manual accessibility audit will analyze your website at the code level and uncover issues that a free tool might not be able to locate right away.

Question 13

Is the AI-powered accessibility widget available with all bundles?

Accepted Answer

The UserWay AI-powered accessibility widget comes with the Conformance bundle and is optional with the Legal Protection Bundle.

Question 14

Which bundle will allow my organization to avail of the UserWay Legal Services Program?

Accepted Answer

Our lawyer-led Legal Services Program is available exclusively with the Legal bundle. This Bundle is ideal for organizations that anticipate legal action related to the ADA and other accessibility regulations and comes with the VPAT template, Accessibility Statement, Statement of Compliance, and an annual accessibility test performed by a blind accessibility tester.

Question 15

My organization already has a development team that needs a bit of help with accessibility compliance. Which bundle is best for us?

Accepted Answer

Developer bundle will help your dev team identify potential accessibility issues with a manual audit, automated accessibility scanning, and annual testing performed by a blind accessibility tester. Your team can also gain valuable exposure to accessibility best practices through UserWay University and our in-house training program.

Features	Pro	Pro Plus	Ultimate
Automated Remediation Technology Automatically and continuously fix many common accessibility issues directly within your website or application in real time, with in-platform insight on applied remediations, supported by human-in-the-loop oversight.
User personalization Give end users control over their experience with 100+ user personalization tools, designed to work reliably with assistive technologies.
Monitoring Get ongoing insight on accessibility issues with continuous monitoring through the UserWay Portal.	Up to 10 pages	Up to 50 pages	Up to 100 pages
Accessibility Audits Identify code-level issues that automation can't detect through a manual evaluation.	Available as add-on	Available as add-on	Available as add-on
VPATs Get documented proof of accessibility for B2B and B2G procurement.	Available as add-on	Available as add-on	Available as add-on
Live Translations Serve global audiences with live translation of your site into 50+ languages.	–
Modify Menu Modify the Widget's menu to better meet the needs of your users.	–
Usage Stats Get insight into which Widget features are being used, to help guide source-code remediation.	–
Litigation Support Program Respond more effectively to existing or threatened legal or regulatory action with support informed by legal and accessibility expertise.	Annual plans only	Annual plans only	Annual plans only
24/7 chat support Receive anytime product and technical support.

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