Handling Accessibility Complaints
If you recently received a legal complaint or demand letter regarding your website’s lack of accessibility, you need to take it seriously.
Failure to comply with Section 508 of the Department of Justice's Americans with Disabilities Act (ADA) Standards for Accessible Design could expose your company to hefty fines, the risk of expensive criminal and civil litigation as well as a reputation for being unfriendly to people with disabilities.
Accessibility violations that prevent people with disabilities from accessing your digital content are rampant among websites, and are serious violations of federal ADA laws.
While you likely did not intend to violate the Americans with Disabilities Act, there’s a strong likelihood that the claimant who sent you the demand letter, complaint or lawsuit had been directly adversely affected by accessibility barriers on your site.