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PDF documents linked from or displayed on your website must be accessible. This may include standard PDFs such as legal documents, brochures, and product catalogs, and more complex or interactive PDFs such as reports, invoices, or registration forms.

Most PDFs are NOT automatically accessible. In fact, almost none are. It is critical that PDFs on your site are in compliance with accessibility standards. This applies to both PDFs that you create and PDFs created by others and made available on your site.

To examine and fix accessibility issues for PDFs on your site, you can send PDFs to our remediation team. List prices may change for complex documents.

This is a tutorial to show you how to remediate a PDF through your dashboard. UserWay’s Accessibility Widget will automatically alert you to inaccessible PDFs on your site.

But you can also directly upload any PDF, whether they’re from your site or any other PDF you want to make accessible. For example, a store website may want to offer accessible PDFs of instructions for various products that it sells.

Step 1: Sign in to the UserWay

The first thing you need to do is sign in to your dashboard.

Step 1: Sign in to the UserWay

If you are not logged in, enter your email address and password.

Log in to the widget

Step 2: Choose the “PDF remediation” Option

On the left menu, select “PDF remediation” option.

Step 2: Choose the "PDF remediation" Option

Step 3: Upload Your PDF

On the right, you will see the option to upload PDF directly from your desktop.

Step 3: Upload Your PDF

Below you will find the PDFs on your site that the widget has identified. If you don’t have PDFs on your site, this section won’t appear. Don’t worry, you can always upload any PDF from your desktop.

Upload your PDF and/or select from the list of files below the PDFs you want to remediate. Check the box near the file name.

Step 5: Request a Quote for the Selected PDF

Click on “request a quote for selected PDFs.”

Step 5: Request a Quote for the Selected PDF

A member of the UserWay team will review the PDF and get back to you with a quote. When it’s done, you will get a notification email. Follow the link in the email to get your quote.

Get your quote via email

Check Your Quote from the Widget Dashboard

You can also check your quote from a link in the widget as well. Click on the link in the email. It will redirect you to your dashboard so you can review and approve the pricing.

Click on the green “pay” button. Fill in your payment details and click on the green button to pay securely.

Payment details

Once payment is done, a member of our team will get started on making your PDF accessible. You will be notified by email when your PDF is remediated.

Email notification

Remember that if you have already installed UserWay’s AI-Powered Accessibility Widget on your site, the newly-remediated PDFs will automatically update on your site without any further actions needed from you.

If you opt to manually embed the PDFs on your site, go back to your dashboard. You can also follow the link in the email.

Click on the “Remediated PDFs” tab. You can download the remediated PDFs along with a Statement of Compliance.

Download the remediated PDFs

To embed the remediated PDF, please use the custom embed code provided.

Embeding code for remediated PDFs

You can get it by clicking on the embed icon near the Statement of Compliance. This will ensure UserWay marks those PDFs as remediated in our system.